Returns & Exchanges

At Mocha, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your selection isn't the perfect fit, we are happy to provide a full refund or exchange to ensure your wardrobe is exactly as you envisioned.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the packing slip provided in your confirmation email.

• 3.
  Attach the Label

  Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.